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Privacy Policy

Dry Cleaning Institute of Australia (DIA) is committed to safeguarding your privacy online.

Dry Cleaning Institute of Australia has created this privacy statement in order to demonstrate our firm commitment to privacy. The following discloses our information gathering and dissemination practices for http://www.drycleanersweb.com.au

Dry Cleaning Institute of Australia does not collect personally identifiable information about individuals except when such individuals specifically provide such information on a voluntary basis. For example, such personally identifiable information may be gathered from the registration process for subscription or services and in connection with content submissions, community postings (e.g., forums), suggestions and transactional areas.

Personally identifiable information on individual users will not be sold or otherwise transferred to unaffiliated third parties without the approval of the user at the time of collection. At such points of collection, the user will have the opportunity to indicate whether he or she would like to "opt out" of receiving promotional and/or marketing information about other products, services and offerings and/or any third parties.

Further, notwithstanding any opt out of promotional information by the user, we reserve the right to contact a subscriber regarding account status, changes to the subscriber agreement and other matters relevant to the underlying service and/or the information collected.

We do reserve the right to perform statistical analyses of user behaviour and characteristics in order to measure interest in and use of the various areas of the site and to inform advertisers of such information as well as the number of users that have been exposed to or clicked on their advertising banners.

Upon request, we will allow any user to "opt out" of further promotional contacts at any time.

Additionally upon request, we will use reasonable efforts to allow users to update/correct personal information previously submitted which the user states is erroneous to the extent such activities will not compromise privacy or security interests. Also, upon a user's request, we will use commercially reasonable efforts to functionally delete the user and his or her personal information from its database; however, it may be impossible to delete a user's entry without some residual information because of backups and records of deletions.

Access to the database containing personal information is restricted to Dry Cleaning Institute of Australia staff members with direct responsibility for customer service or management of the website. Authorised staff members are not allowed to pass on information about members to non-authorised staff.

Who We Share Your Information With

We do not disclose any of your personal information to anyone unless you have specifically asked for advice or services from one of our members.  Your details are only supplied to those members that you have requested receive the information.

We work with an online payment gateway provider and fraud detection provider to enable secure credit card transactions. We provide credit card information (where applicable) relating to purchases made through the site to enable them to process and screen the payment on our behalf.

We may be required by law to disclose information you provide us. We may also disclose information against someone who poses a threat to our interests (such as customer fraud) or whose activities could cause harm to others.

How We Protect Your Information

To ensure the confidentiality of your personal information, we use security technology and procedures that are regularly reviewed and updated.

Our systems are configured with industry standard data encryption and firewall technology. When you send credit card details and other sensitive information to us over the Internet, your data is protected by Secure Socket Layer (SSL) technology to ensure safe transmission.

We use Mollom

Mollom is a free spam filtering service offered by Mollom.com. The Dry Cleaning Institute of Australia uses the Mollom spam filtering service to filter content submitted by users. By submitting content to the Dry Cleaning Institute of Australia you are agreeing to the Mollom terms and conditions outlined below;

This privacy policy explains how Mollom BVBA ("we") processes your personal data. Please read it carefully, as it specifies which rights you have and how you can exercise your rights.

Our web service

 We operate a web service that tries to determine the quality of messages posted to a website, and particularly tries to determine whether these messages are to be considered as unsolicited messages (also called "spam"). Nowadays, websites that allow visitors to contribute or post comments (such as blogs, discussion forums, wikis, etc.) are flooded with inappropriate commercial messages that are distracting for all visitors, and are sometimes even highly illegal. These commercial messages are often uploaded in an automatic way. Our service screens messages before they are posted to the website.

How it works

When you post a message on a website that uses our service (called "the website" in the remainder of this text), the website's server will first send your message – as well as some information about your identity (such as your IP address, name or nickname, e-mail address and OpenID) – to our server. Our server will then compare your message and your identity details with all elements in our database, and perform several complex statistical computations in order to assess the quality of your message (e.g., spam, abuse, etc.).

If our server then determines that the content of your message is of insufficient quality or constitutes spam or abuse, it will inform the website thereof. The website server may then decide to reject your message, or to provide you with an additional question to find out whether you are in fact a human being, and not a machine trying to send out as much commercial communications as possible. Please note that it is sometimes possible that our server wrongfully determines the actual quality of the content of your message, or wrongfully considers your message as spam or abuse.

What we store about you

We store all information provided to us by the website. This will include, in particular, the following personal data about you (to the extent effectively provided to us by the website): the content of your message, your name or nickname, IP address, user ID, OpenID, e-mail address, URL of your website, and the date and time you post a message.

How long we store this data

Your data is stored in our databases for at most two months. After this period of two months, we can continue to store your data in anonymized way for a period of two years.

How we use your personal data 

We use your personal data to assess the quality of your message, and to find out whether your message constitutes spam, by comparing your data with all other data of all other users in our databases. Afterwards, we also use your personal data to make similar assessments for all other websites that use our service, as the more information we store in our database, the better we can assess whether a message is genuine.

While we sometimes provide statistical information (trends, numbers, etc.) generated from our databases to third parties, please rest assured that you cannot be identified on the basis of this statistical information.

Note that we hate spam as much as you do – in fact, our service is specifically targeted at removing spam. So, we will never provide your email address to third parties, and we will never send any spam ourselves to you. In most cases, we will not even be aware of your e-mail address.

Also note that we can provide access to your personal data in case of illegal or abusive use, or in case we receive orders from a competent legal authority.

How we protect you

We are bound by the strict rules of Belgian and European data protection legislation, which prevents us from making unlawful use of your personal data. Please note that the website's operator may be bound by other rules, depending on his jurisdiction.

Your rights

You have the right to gain access to, correct and/or remove all personal data we store about you on our servers. All this is provided to you free of charge. In order to exercise your rights, please contact us.

  • We process your personal data on the request of, and for the purposes of, the website you try to contribute to.
  • We are bound by the strict rules of Belgian and European data protection. We take all appropriate means to protect your data against unauthorised access and damaging.
  • We screen your message and identity (name, nickname, IP address, user ID, OpenID, email address and URL of your website) by making comparisons with other elements in our database, to determine the quality of the content of your message and to find out whether your message is spam.
  • We hate spam as much as you do. We will never provide your email address to third parties, or send spam ourselves.
  • We sometimes provide anonymous (statistical) information to third parties.
  • Your message may be rejected by our service, and may subsequently also be rejected by the website you want to contribute to.
  • We can provide access to your personal data in case of illegal use, or when we receive orders from legal authorities.
  • We store the content of your messages and other information about your identity during a period of two months. Afterwards, we store the same information in anonymized form for a period of two years, in order to provide our service to other websites.
  • You can gain access to, correct and/or remove all personal data we store about you – free of charge – by contacting us.

Dry Cleaning Institute of Australia reserves the right to change this policy at any time by notifying users of the existence of a new privacy statement. This statement and the policies outlined herein are not intended to and do not create any contractual or other legal rights in or on behalf of any party.

Choice/Opt-Out

Our site provides users the opportunity to opt-out of receiving communications.
This site gives users the following options for removing their information from our database to not receive future communications or to no longer receive our service:

If you have any questions about this privacy statement, the practices of this site, or your dealings with this Website, you can contact:

Drycleaning Institute of Australia Limited
PO Box 432
BLAIRGOWRIE, VIC 3942
Phone:  03 5908 4921  
Email: info@drycleanersweb.com.au